Policies and Statements
As a professional Company we take our responsibilities seriously, please find details below of our Policies & Statements
RETURNING OF GOODS POLICY
YOUR ATTENTION IS RESPECTFULLY DRAWN TO OUR TERMS AND CONDITIONS APPLYING TO THE RETURNING OF GOOD
- Any goods being returned must be accompanied with the Invoice Number they were originally supplied on as proof of purchase.
- We regret special order items cannot be returned for credit, unless faulty.
- We regret that electrical components/parts cannot be returned for credit under any circumstances.
- Goods supplied correctly by TNS from stock will incur a surcharge of:
- 15% if returned within one month of issue date.
- 25% if returned after one month of issue date.
- Goods issued three or more months previous cannot be returned for credit except when a returns option was agreed at time goods were issued. (This must have been sanctioned by a TNS Branch Parts Manager).
- Any goods being returned must be in as new condition and with original packaging (except where goods are found to be faulty).
TNS will consider written applications to return goods issued three or more months previous but such applications must be sent to:
Group Parts Manager
Thurlow Nunn Standen Ltd
Wisbech Road
Littleport
Cambs
CB6 1RA
MODERN SLAVERY STATEMENT
This statement is made on behalf of George Thurlow and Sons (Holdings) Limited and its subsidiary companies Thurlow Nunn (Holdings) Limited, Thurlow Nunn Limited and Thurlow Nunn Standen Limited (together referred to as the Thurlow Nunn Group).
This statement sets out the steps the Thurlow Nunn Group has taken to prevent modern slavery and human trafficking within our business and supply chains.
Our Organisation
The Thurlow Nunn Group operates throughout England as franchised motor dealers and franchised agricultural and groundcare equipment dealers. Our core activities include the sale, servicing and maintenance of vehicles and equipment, together with the supply of associated parts and accessories.
The Group employs people across multiple locations and works with a range of suppliers including vehicle manufacturers, equipment manufacturers, parts distributors, service providers and other business partners.
We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure modern slavery and human trafficking are not taking place within our business or supply chains.
Our Policies
The Thurlow Nunn Group maintains policies and procedures designed to promote ethical behaviour and compliance with relevant legislation. These include:
Recruitment and employment policies compliant with UK employment law
A Whistleblowing Policy, enabling employees to raise concerns confidentially
Policies promoting fair treatment, dignity and respect in the workplace
Compliance with National Minimum Wage and National Living Wage legislation
These policies support our commitment to ensuring that all employees work voluntarily and are treated fairly and respectfully.
Our Supply Chains
The majority of our purchases by value are from large multinational manufacturers and suppliers operating within the automotive and agricultural sectors.
These organisations are themselves required to publish Modern Slavery Statements outlining the steps they take to address risks of modern slavery within their own supply chains. Where available, we review these statements as part of our supplier awareness process.
For other suppliers, which tend to be smaller local or national businesses, we consider the risk of
modern slavery to be relatively low. However, we remain vigilant and expect all suppliers to operate
in accordance with applicable laws and ethical standards.
Due Diligence and Risk Assessment
We seek to mitigate the risk of modern slavery within our operations by:
• Conducting reasonable due diligence on suppliers where appropriate
• Maintaining recruitment practices that ensure all employees have the legal right to work in
the UK
• Ensuring all employees receive written contracts of employment
• Verifying age and identity documentation for employees
• Monitoring employment practices to ensure compliance with relevant labour legislation
Where a potential risk is identified within our supply chain, we aim to work collaboratively with
suppliers to address and mitigate the issue.
Employee Awareness
We aim to maintain awareness among employees of the risks of modern slavery and human
trafficking. Our Modern Slavery Statement is made available via our intranet and employees are
encouraged to report any concerns through our whistleblowing procedures.
Commitment
The Thurlow Nunn Group is committed to continuously reviewing and improving its processes to
reduce the risk of modern slavery within our operations and supply chains.
This statement will be reviewed annually by the Board of Directors and updated where necessary.
Approved by the Board of Directors of George Thurlow and Sons (Holdings) Limited
Sam Billing
Group Financial Director
4th March 2026
THURLOW NUNN GROUP TAX STRATEGY
Strategy
The Group is committed to acting with integrity and transparency in all tax matters.
Our tax strategy and policies require that we fully comply with the letter and spirit of UK tax law.
We make timely and accurate tax returns that reflect our fiscal obligations to Government.
We aim for certainty on the tax positions and our policy is not to make interpretations of tax law that are opposed to its original spirit.
To support us in ensuring that we have interpreted tax law and its spirit correctly, we seek advice from large accounting firms, legal firms and/or tax counsel as appropriate.
Relationship with HM Revenue & Customs
An important part of our tax strategy and policies is the maintenance and development of a strong, proactive working relationship with HM Revenue & Customs (“HMRC”).
We are transparent with HMRC and, in cases of interpretation or complexity, work with them on a real time basis to determine the amount of tax due.
Tax disclosure
We understand the value of our financial reporting to customers, investors and other stakeholders. We work to provide enhanced, transparent and balanced disclosure in communicating our tax affairs.
Tax Governance
Tax is part of the Finance function of the Group and is the ultimate responsibility of the Finance Director.
Tax strategy and policies are reviewed on an on-going basis by the Board of Directors of each company.
Tax strategy and policy issues are assessed on a case by case basis by the Finance Director.
Day-to-day tax matters are delegated to the Finance team in each group company.
Thurlow Nunn Group Tax strategy
JOB APPLICANT PRIVACY STATEMENT
Please take a moment to read our privacy statement regarding how we treat and respect your personal data when you apply for a job at Thurlow Nunn Standen.
If you have any questions please do not hesitate to contact our Head Office on 01353 863038 or contact our HR Department, based in Norwich, on 01603 203040 and ask to speak to a member of our HR team.
We at the Thurlow Nunn Group strive, through applying our family values, to be the organisation of choice for our customers, employees and stakeholders. In so doing, we will provide a sustainable future for all.