We would like to take the opportunity to update all our customers on Thurlow Nunn Standen’s position regarding the current COVID-19 pandemic, and what we have been doing since our announcement on 25th March, to prepare our branches to be COVID-19 Secure.
Following the announcement by our Prime Minister on Sunday evening, we have made the decision not to open our retail showrooms to the general public yet, as we do not consider this to be “essential retail”. On Sunday the Prime Minister said the intention is that non-essential retail will open in phases from 1 June and we continue to follow Government guidance and will update you further when we can on the approach that will be taken, including which branches will be covered in each phase and the timeframes involved.
Our current focus is on making the necessary adjustments to our workplaces to make them COVID-19 Secure, to ensure our employees, and in the future, the visitors to our sites are protected.
We will, continue to maintain a fully functional part supply service to key account customers and those that are critical to food production in the UK, as well as parts collection only from all of our 5 sites. We therefore request that our account customers requiring this type of support contacts their dedicated site in advance to place their parts orders. At the point of ordering, our parts team with confirm availability and the designated drop-off/collection point at that location.
• Field support services will continue. All of our sites have been instructed to restrict on-site workshop jobs to only necessary repairs thus allowing our teams to keep social contact to a minimum. Whilst we will endeavour to support our staff remotely, we will be asking our customers to support our team whilst in their care. We have enhanced our contactless technical support capability with AgriSync,
which is an app available for download and will help with supporting you in the field, so please call Tech Support on 07824 491925 for further details.
All customers will continue to be asked what processes they have put in place to reduce the risk of the coronavirus spreading and the health of their staff before we can allow our technicians to visit their site to carry out the job required.
• All Area Sales Managers (ASM) will continue to operate remotely and to speak to customers directly before any on-farm visits are undertaken. Our Area Sales Managers are set up to provide a live video demonstration “walkarounds” and live chat via CitNow of any stock or demo machine, new or used, so please call your ASM to discuss this or James Clark on 07798 585624 for used machinery enquiries.
• We will regularly update our customer information on our website and through our social media channels, so please do visit frequently.
Lastly, I can’t stress enough how important it is for us all to work together to adhere to Government advice and do what we can to reduce the risk of spreading the coronavirus. At the same time, we will strive to continue offering you, our valued customers, the support you need to continue contributing to the food chain.
Please stay safe.
Kind regardsJames R Thurlow