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Policies and Statements

As a professional Company we take our responsibilities seriously, please find details below of our Policies & Statements
"We at the Thurlow Nunn Group strive, through applying our family values, to be the organisation of choice for our customers, employees and stakeholders. In so doing, we will provide a sustainable future for all."
Our Mission Statement

Returning of Goods Policy

YOUR ATTENTION IS RESPECTFULLY DRAWN TO OUR TERMS AND CONDITIONS APPLYING TO THE RETURNING OF GOODS


• Any goods being returned must be accompanied with the Invoice Number they were originally supplied on as proof of purchase.
• We regret special order items cannot be returned for credit, unless faulty.
• We regret that electrical components/parts cannot be returned for credit under any circumstances.
• Goods supplied correctly by TNS from stock will incur a surcharge of:
15% if returned within one month of issue date.
25% if returned after one month of issue date.
• Goods issued three or more months previous cannot be returned for credit except when a returns option was agreed at time goods were issued. (This must have been sanctioned by a TNS Branch Parts Manager).
• Any goods being returned must be in as new condition and with original packaging (except where goods are found to be faulty).

TNS will consider written applications to return goods issued three or more months previous but such applications must be sent to:
Group Parts Manager
Thurlow Nunn Standen Ltd
Wisbech Road
Littleport
Cambs
CB6 1RA

Anti Slavery and Human Trafficking Statement

This statement is made on behalf of George Thurlow and Sons (Holdings) Limited pursuant to section 54(1) of the Modern Slavery Act 2015.

George Thurlow and Sons (Holdings) Limited is the parent company of Thurlow Nunn (Holdings) Limited, Thurlow Nunn Limited, Thurlow Nunn (MV) Limited and Thurlow Nunn Standen Limited (the ‘Thurlow Nunn Group of Companies’). These companies operate in England as franchised motor dealers and franchised agricultural and groundcare dealers. Our core activities are the sales and service of vehicles and equipment along with their associated parts.

The Thurlow Nunn Group of Companies is committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking.

In relation to our supply chains, we use our reasonable endeavours to conduct risk assessments of the third parties we work with.

The majority of our purchases by value come from multi-national motor manufacturers and it is not feasible for our organisation to investigate their own practices and supply chain. However, they themselves are required to publish statements setting out the steps they have taken in this regard and we have reviewed those statements, where available.

With regards to the remainder of our supply chains we believe these to be low risk; however should a risk be identified we aim to work with our suppliers to ensure collaboration to remedy or mitigate such risks.

We ensure all of our working practices adhere to all relevant laws, regulations and standards. This is an ongoing due diligence process. We only employ people who choose to work freely and we respect their right to associate freely with other individuals.

We have robust recruitment processes in line with UK employment laws. This includes checking documents to ensure that all employees have the right to work in the UK, issuing contracts of employment, checking to ensure everyone employed is aged 16 and above and ensuring that all business activity complies with national minimum and living wage legislation.

The company is committed to ensuring every employee can enjoy a safe working environment that promotes dignity and respect to all. Any concerns can be raised confidentially via our Whistleblowing Policy. The company’s whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation.

To maintain awareness and ensure an understanding of the risks of modern slavery and human trafficking in our business, our Anti-Slavery and Human Trafficking Statement is available on our intranet.

This statement has been approved by the board of directors of George Thurlow and Sons (Holdings) Limited, who will review it on an annual basis and update it as necessary.

Thurlow Nunn Group Tax Strategy

STRATEGY
The Group is committed to acting with integrity and transparency in all tax matters.
Our tax strategy and policies require that we fully comply with the letter and spirit of UK tax law.
We make timely and accurate tax returns that reflect our fiscal obligations to Government.
We aim for certainty on the tax positions and our policy is not to make interpretations of tax law that are opposed to its original spirit.
To support us in ensuring that we have interpreted tax law and its spirit correctly, we seek advice from large accounting firms, legal firms and/or tax counsel as appropriate.
Relationship with HM Revenue & Customs
An important part of our tax strategy and policies is the maintenance and development of a strong, proactive working relationship with HM Revenue & Customs (“HMRC”).
We are transparent with HMRC and, in cases of interpretation or complexity, work with them on a real time basis to determine the amount of tax due.
Tax disclosure
We understand the value of our financial reporting to customers, investors and other stakeholders. We work to provide enhanced, transparent and balanced disclosure in communicating our tax affairs.

TAX GOVERNANCE
Tax is part of the Finance function of the Group and is the ultimate responsibility of the Finance Director.
Tax strategy and policies are reviewed on an on-going basis by the Board of Directors of each company.
Tax strategy and policy issues are assessed on a case by case basis by the Finance Director.
Day-to-day tax matters are delegated to the Finance team in each group company.



Job Applicant Privacy Statement

Please take a moment to read our privacy statement regarding how we treat and respect your personal data when you apply for a job at Thurlow Nunn Standen.

If you have any questions please do not hesitate to contact our Head Office on 01353 863038 or contact our HR Department, based in Norwich, on 01603 203040 and ask to speak to a member of our HR team.